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Terms of Services

1. Services provided

Branch Lane Psychotherapy offers individual psychotherapy for adults provided by licensed mental health professionals. Services are available in-person and via telehealth, depending on clinician availability and client location.

Our services are intended for general mental health support and are not a substitute for emergency psychiatric care, crisis intervention, or medical treatment. If you are experiencing a mental health emergency, please contact 911 or go to your nearest emergency room. 

2. Appointments & cancellations

Sessions are scheduled in advance and held at the agreed time. We ask that you treat your appointment time with care — it is reserved exclusively for you.

Cancellations must be made at least 48 hours in advance. Late cancellations or no-shows may be charged the full session fee. Repeated cancellations may result in a review of your treatment arrangement.

If you need to reschedule, please contact your therapist or our office as early as possible. We will do our best to find an alternative time that works for you.

3. Fees & payment

Session fees are discussed and agreed upon during the initial consultation. Fees are due at the time of each session unless a different arrangement has been made in writing.

  • We accept major credit and debit cards
  • We are an out-of-network provider for most insurance plans
  • Superbills can be provided upon request for insurance reimbursement
  • Sliding scale options may be available — please discuss with your clinician
  • Unpaid balances beyond 30 days may result in a pause in services until the account is brought current.

4. Confidentiality

All information shared in therapy is kept strictly confidential in accordance with HIPAA and applicable state laws. Your records will not be shared with anyone without your written consent, except in the following circumstances:

  • When there is risk of imminent harm to yourself or others
  • When there is reasonable suspicion of abuse or neglect of a minor or vulnerable adult
  • When ordered by a court of law
  • When required for coordination of care with other treating providers (with your consent)
  • We take the protection of your personal and clinical information seriously and maintain appropriate technical and administrative safeguards.\

5. Telehealth services

Branch Lane offers therapy via secure video platforms in states where our clinicians are licensed. By participating in telehealth, you acknowledge:

  • You are located in a state where your therapist is licensed to practice
  • You are in a private, confidential environment during sessions
  • You understand that technical issues may occasionally interrupt session.
  • You have a backup phone number available in case of connection failure
  • Telehealth is not appropriate for all clients or situations. Your clinician will discuss whether in-person care may be a better fit for your needs.

6. Emergency situations

Branch Lane is not a crisis service. If you are in immediate danger or experiencing a psychiatric emergency, please call 911, go to your nearest emergency room, or contact the 988 Suicide & Crisis Lifeline by calling or texting 988.

Between sessions, your therapist may not be immediately available. If you are struggling and need support, please use appropriate crisis resources and inform your therapist at your next session.

7. Communication

Email and phone are used for scheduling and administrative purposes only, not for clinical communication. Please do not use email to share sensitive clinical concerns — these are best addressed in session.

Your therapist will respond to non-urgent messages within 1–2 business days. Response times may vary during holidays or periods of leave

8. Limitations of service

Branch Lane clinicians do not provide forensic evaluations, custody assessments, or documentation for legal proceedings unless explicitly agreed upon in advance. We also do not prescribe medication.

If your needs extend beyond the scope of our practice, your clinician will work with you to identify appropriate referrals and support your transition to other care.

9. Intellectual property

All content on the Branch Lane website — including text, design, and imagery — is the property of Branch Lane Psychotherapy and may not be reproduced without written permission. Therapeutic materials shared during sessions are intended for personal use only.

10. Changes to these terms

Branch Lane reserves the right to update these terms at any time. Clients will be notified of significant changes via email or during their next scheduled session. Continued use of our services following any update constitutes acceptance of the revised terms.

If you have questions about any part of these terms, please reach out — we are happy to discuss them with you.